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Frequently Asked Questions

How do I restore my subscription?

Open the app, go to Settings > Subscription, and tap "Restore Purchases". This will sync your subscription with your Apple ID.

How do I connect to Cloud Quantum Hardware?

Real-hardware jobs are submitted from the Q-Bridge web app on a paid plan, using your own provider account. The Q-Bridge iOS app runs simulators.

Can I use SwiftQuantum offline?

Partly. On paid plans, circuits can be simulated on your device without a connection. Free plans use our cloud engine, and Q-Bridge, the AI Tutor and cloud sync always need an internet connection.

How do I cancel my subscription?

Subscriptions are managed through your Apple ID account settings, not within the app.

What's the difference between the 8 apps?

QuantumNative for learning quantum, SwiftQuantum for building circuits, Q-Bridge for browsing quantum providers and submitting jobs from the web, QuantumCareer for career guidance and job discovery, Q-Shield Sentinel for post-quantum cryptography assessment, Q-Alpha for learning about risk with market scenarios, Q-Logos for delivery route planning, and Q-Bio Genesis for research-use side-effect risk estimates.

Q: Are there limits on "unlimited" features?

A: Yes. All features have fair use limits: AI Tutor (Pro): 200/day, Quantum Simulation: enterprise-grade capacity, Circuit Exports: 100/month. These limits ensure system stability and fair access for all users. Contact support@swiftquantum.tech for higher limits.

Q: What happens if I exceed the limits?

A: Requests are queued (not denied). Persistent abuse (200%+ over 72 hours) triggers a warning email. Continued excess may lead to a temporary 24-hour service restriction. Permanent suspension only for explicit terms violations (fraud, resale, etc.).

Q: Where does AI Tutor send my data?

A: AI Tutor uses on-device AI when available and cloud-assisted AI providers otherwise. All providers, exact data flows, retention periods, and cross-border transfer protections are documented in our Privacy Policy → AI Service Provider section.

Q: Who is Anthropic?

A: For information on the AI service provider, please see our Privacy Policy → AI Service Provider section. SwiftQuantum is independent and not affiliated with any AI provider; we use third-party APIs strictly under the terms documented in the Privacy Policy.

Q: Can I opt out of AI Tutor?

A: Yes. Disable AI Tutor in Settings at any time. You can use offline learning mode or all non-AI features (circuit design, career tools, etc.) without any data being sent to an AI provider.

Q: How do I delete my AI chat history?

A: Two options: (1) In-app: Settings → Privacy → Delete Chat History. (2) Email: support@swiftquantum.tech. Data is deleted from SwiftQuantum’s servers and the AI provider’s (30-90 days).

Q: Does QuantumCareer offer skill certificates?

A: QuantumCareer does not currently offer certificates or skill assessments. The skill test/quiz feature is planned for a future release (v1.1). Currently, QuantumCareer focuses on AI career guidance, job discovery, and AI cover letter generation.

Q: Does QuantumCareer guarantee employment?

A: No. QuantumCareer gathers publicly posted openings from quantum employers’ career boards and provides AI-assisted career tools. We have no affiliation with any employer. Employment depends on your experience, portfolio, interview performance, and many other factors.

Q: What career tools does QuantumCareer offer?

A: AI Career Path guidance, AI Talent Pool with real-time stats, Real Job Collector (live openings from quantum employers’ career boards), AI cover letters (written by OpenAI’s GPT-4o mini and including the name on your profile), Resume Upload, and PDF Portfolio Export.

Q: What if a job listing seems like a scam?

A: Immediately: (1) Never send money. (2) Verify the company independently. (3) Report to support@swiftquantum.tech. (4) Report to authorities (FBI IC3, FTC, etc.). Red flags include payment requests, personal data requests before hiring, and "too good to be true" salaries.

Q: How do I exercise my GDPR/CCPA rights?

A: Email with your request: EU (GDPR): support@swiftquantum.tech. California (CCPA): support@swiftquantum.tech. Korea: support@swiftquantum.tech. We respond within 30-45 days. Compliance Details

Q: Is SwiftQuantum subject to export controls?

A: SwiftQuantum is a quantum computing education and simulation platform running on classical mobile hardware. It does not contain controlled quantum computing technology as defined by US EAR Category 4, EU Dual-Use Regulation, Japan FEFTA, or Korean strategic items regulations. Our apps are educational tools that simulate quantum circuits on classical processors. They do not control or directly interface with actual quantum hardware. Cloud quantum hardware job submission is facilitated through publicly available third-party APIs (IBM Quantum®, IonQ®). Compliance Details

Q: Where is my data stored?

A: Account data is stored on AWS. AI features may use cloud LLM providers. See Privacy Policy → AI Service Provider for the current provider, retention period, and cross-border transfer safeguards. EU data transfers use Standard Contractual Clauses (SCCs). Korean users: see Privacy Policy → PIPA Compliance. Japanese users: see Privacy Policy → APPI Compliance. Infrastructure Details

Enterprise FAQ

SSO, SLAs, data isolation, onboarding and rate limits.

How does SSO integration work?

SSO over SAML 2.0 or OIDC is set up per Enterprise contract; it is not self-serve today. Tell us your identity provider and we will scope it with you.

Do you offer an SLA?

Self-serve plans have no SLA. An Enterprise SLA can be agreed in contract. Services run on containerized AWS infrastructure with automated health checks, alarms and rollback.

Infrastructure Details

How is data isolation implemented?

Each app uses its own database on a shared managed database server, hosted on AWS in Seoul (ap-northeast-2). Every public connection uses HTTPS (TLS 1.2 or later). On the Q-Bio web app, compound inputs are also sealed with ML-KEM-768 (NIST FIPS 203) and AES-256-GCM before they are sent.

Compliance Details

What is the enterprise onboarding process?

1) Initial consultation, 2) SSO and API key setup, 3) Team member provisioning, 4) Custom configuration, 5) Training session. The entire process typically takes 5-7 business days.

What are the API rate limits?

Free: 100 requests/day, Pro: 10,000 requests/day, Enterprise: Unlimited with dedicated infrastructure. Custom rate limits available on request.

Infrastructure Details

How does team management work?

Supports role-based access control (Admin, Manager, Developer, Viewer). Admins can invite members, assign roles, and manage permissions. Full audit logging for all team actions.

Can we get a custom deployment?

Yes, Enterprise tier customers can request dedicated infrastructure including private VPC, custom regions, and dedicated compute resources. Contact our sales team for details.

Infrastructure Details